ALL DELIVERIES ARE FREE TO ANY UK DESTINATION.

DELIVERY

Orders received on Monday to Friday, before 12 noon will usually be despatched the following working day. Orders received after this time or during the weekend will be despatched up to two working days. You will normally receive your order in 5-7 business days. International orders are generally received in 7-10 business days.

If your item is not in stock, we will email you before deciding how to proceed.

All items are inclusive of VAT (at the current rate)

UK POSTAL METHODS

All UK deliveries are FREE, unless a special service is required.

For small items, we generally use Royal Mail and retain proof of postage. If Royal Mail are on strike, we recommend you select the courier option when checking out. We cannot accept responsibility for items that have not been received or for the wrong address and/or postcode supplied. For larger items, we often use a reputable courier who may require a signature upon delivery.  

Please kindly ensure that there will be someone to receive larger parcels at the delivery address. 
If you feel that this may be a problem, we recommend that you give us a work address.

For more urgent items, please select the Courier option when checking out. This will be at an additional cost depending on the aproximate weight of the item you purchase. This service will take up to three days and can be tracked if necessary.

OVERSEAS POSTAL METHOD

For items up to 2kg we normally use Royal Mail International Signed For Airmail Packets or a reputable cargo company.

Delivery times vary according to each country but typically the aim is between 7-10 working days.

All items are insured and can be tracked until they leave the UK.

For items over 2kg we use Royal Mail Global Priority or a reputable cargo company.

Guaranteed delivery in 5-10 working days, depending on destination.

All items are insured  and can be fully tracked 

RETURNS AND EXCHANGES

We guarantee your satisfaction. All of our products come with a 30 day no quibble return guarantee and  a life time service warranty .We are confident that you will be delighted with your new purchase but if for any reason we fail to meet your expectations you may return goods in perfect condition to:

SageBrown 

17, Princes Arcade,

Piccadilly,

London,

SW1Y 6DS

UK

If returned within 1 month of purchase we will gladly exchange the item or issue a credit note if requested. A full refund will only be issued if the goods are returned within 30 business days of receipt. If your item has been bought over the internet, then please print out your order confirmation and enclose with the returned item. Your receipt will be required for proof of purchase and any refunds will be made by original payment method minus any postage charges.

We advise customers to insure all packages when returning goods as we cannot accept responsibility for any goods returned that we do not receive. Payment of return postage and any overseas duty is the responsibility of the customer.

Please allow 7-10 business days for returns to be processed once they reach us and a further 5 days for any refund to appear in your account.

Returns sent back under complaint will be investigated first and dealt with accordingly.

If you need to reach us, please call us on +44 (0)20 72875757 or Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.