Terms & Conditions   Welcome to the Sagebrown web site.    The following Terms and Conditions apply to the use of this website and by accessing this website and / or placing an order you agree to the terms and conditions set out below.     SageBrown, 17, Princes Arcade, Piccadilly, London SW1Y 6DS Tel: 020 7287 5757 Fax: 020 7287 5758   Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Open Monday - Saturday 9.30am - 6.30pm   Company registered number: 05373028     VAT Number: 867387467

 PRODUCT DESCRIPTIONS

The SageBrown name and logo is a registered trademark in the UK and the copyrights of all SageBrown products, designs and photographs are owned by Sagebrown. Any unauthorised reproduction will be treated as a breach of copyright and action may be taken to protect our rights.

We have taken a great deal of care to make sure our product information is accurate. Whilst every attempt has been made to faithfully reproduce colours, variations can occur.

PLACING AN ORDER

Once you have placed your order, we will send to you an acknowledgement providing you with an order reference and the value of your order which has been debited to your credit/debit card. This order is deemed "pending" until the payment has cleared, at which point the order will be "confirmed".

When confirmation of your order is received, this is to indicate that we have received your order. We endeavour to hold stock of all colours for all our products, but occasionally an item may be out of stock.  In each case we will contact you and inform you of your choices or offer a refund.

Your item will arrive to you in a SageBrown cloth pouch or a smart presentation box. If both are required then you must contact us when placing the order.

Once the item has been despatched, you will receive an e mail stating your order has been "shipped".

If you require any information regarding your order please contact customer services below:

Tel:  +44 (0)20 7287 5757 or

Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

PAYMENT 

All prices indicated for products available via the website are in GBP, inclusive of VAT (where applicable) at the current rates and are inclusive of delivery charges to the UK only. Payment can be made by any of the methods specified in the Checkout section of this website and payment will be debited and cleared from your account.

PRIVACY

You can browse our site without submitting any personal information. When you purchase, we need some information to process your order. This information is collected securely, and includes your name, address, email address, and telephone number.

The information we collect from you during purchase will not be:

o Shared with any other companies for marketing purposes
o Used for any other purposes other than our website shopping facilityYou can amend your details online when ordering, or by contact us. If you want to know what information we store about you, or want that information changed or removed contact us.

COOKIES

We use small files called cookies to make it easier to navigate the site. They are used to store your preferences. You can choose to switch off cookies in your browser if you do not want this information stored.

LINKS

Our site contains links to other sites. We cannot be held responsible for the content of 3rd party sites as we have no control on their content.

SECURITY

The security of your information is paramount. We ensure that our site transmits your information to our servers with 128 bit encryption, the standard used by banks. We use a SSL Certificate issued by GeoTrust for this purpose. You can check the certificates validity by clicking the icon below.

On the server, your account password is also encrypted so it cannot be discovered. When it comes to paying for an order, you are transferred to our payment processor, SagePay (Was PROTX) 

SagePay is the largest independent Payment Service Provider in the UK, and trusted by some of the biggest names in online shopping. They have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

Your credit card details are processed by SagePay, and never stored on our site.

DELIVERY

Orders received on Monday to Friday, before 12 noon will usually be despatched the following working day. Orders received after this time or during the weekend will be despatched up to two working days. You will normally receive your order in 5-7 business days. International orders are generally received in 7-10 business days.

If your item is not in stock, we will email you before deciding how to proceed.

All items are inclusive of VAT (at the current rate)

UK POSTAL METHODS

All UK deliveries are FREE.

For small items, we generally use Royal Mail and retain proof of postage. If Royal Mail are on strike, we recommend you select the courier option when checking out. We cannot accept responsibility for items that have not been received or for the wrong address and/or postcode supplied. For larger items, we often use a reputable courier who may require a signature upon delivery. 

Please kindly ensure that there will be someone to receive larger parcels at the delivery address. 
If you feel that this may be a problem, we recommend that you give us a work address.

For more urgent items, please select the Courier option when checking out. This will be at an additional cost depending on the aproximate weight of the item you purchase. This service will take up to three days and can be tracked if necessary.

OVERSEAS POSTAL METHOD

For items up to 2kg we normally use Royal Mail International Signed For Airmail Packets or a reputable cargo company.

Delivery times vary according to each country but typically the aim is between 7-10 working days.

All items are insured and can be tracked until they leave the UK.

For items over 2kg we use Royal Mail Global Priority or a reputable cargo company.

Guaranteed delivery in 5-10 working days, depending on destination.

All items are insured  and can be fully tracked 

ACCEPTANCE 

Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the returns procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

RETURNS AND EXCHANGES

We guarantee your satisfaction. All of our products come with a 30 day no quibble return guarantee and  a life time service warranty. We are confident that you will be delighted with your new purchase but if for any reason we fail to meet your expectations you may return goods in perfect condition to:

SageBrown,

17, Princes Arcade,

Piccadilly,

London,

SW1Y 6DS

UK

If returned within 1 month of purchase we will gladly exchange the item or issue a credit note if requested. A full refund will only be issued if the goods are returned within 30 business days of receipt. Your receipt will be required for proof of purchase and any refunds will be made by original payment method minus any postage charges made.

We advise customers to insure all packages when returning goods as we cannot accept responsibility for any goods returned that we do not receive. Payment of return postage and any overseas duty is the responsibility of the customer.

Please allow 7 business days for returns to be processed once they reach us and a further 5 days for any refund to appear in your account.

Returns sent back under complaint will be inspected first and dealt with accordingly.

If you need to reach us, please call us on +44 (0)20 7287 5757 or Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

CUSTOMER SERVICES

In the unlikely event that you wish to contact us about any matter in respect of the goods please contact customer services on the following number (open 9.30am - 6.30pm, Monday to Saturday)

Tel: +44 (0)20 7287 5757

Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Thank you for taking time to read our Terms and Conditions