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We have built our trustworthy reputation as a purveyor of luxurious leather goods by offering unsurpassable customer service. We value your custom and if there is something you are looking for that you can’t find here please email us and we will try to help. We also welcome any suggestions for new products and comments on how we can improve our current service. Here's what some of our many happy customers have to say:
“First, this is an absolutely magnificent briefcase. I work in corporate law and have owned and come across all manner of bags from different companies. I would put this bag right up there (or better) in terms of quality and design. The bridle leather is beautiful and of the highest quality. Trust me when I say that the price of this bag goes beyond reasonable to unbelievable. You will not find another bag like this at this price point. Second, the customer service is really above and beyond. There was an issue with an import fee that was in no way the sellers’ fault. However, they worked quickly to get it resolved and the package arrived here in the United States 9 days after being ordered. Couldn’t recommend more."
"Thank you for a first class service. My wallet arrived the next day. The craftsmanship and wallet is exquisite.
I would be delighted to tell family and friends about the Sage Brown website. I will return as a regular customer"
W.McQueen - Dunfermline.
Great example from @sagebrownlondon. Purchased a bag from them a few years ago and used it daily (like, every day), leading to worn straps, broken zips and a few other issues. Took it in and two weeks later it is as good as new. Cost: £0
Their ROI (return on investment)? Me , as a future, repeat customer and champion of their brand... like, you know , on social media.
@SageBrownLondon thanks, treated by the kids this morning. #FathersDay
"Just got a SageBrown wallet for Father's Day, superb quality, excellent gift"
"I just wanted to say thank you for the very fast delivery of my navy croc coin purse today. It's beautiful, the quality is second to none and my friends are super envious that I will have all my loose change handy in one place. No more digging around in my bag. Thanks again Sage Brown"
"Dear Sirs, Thank you for the beautiful wallets. I am very impressed with the wallet and the service". Regards William
"I bought a gent's wallet from you a month or so ago. Would just like to say I am extremely happy with it: it's a quality product, robust, elegant and well made. I would definitely buy from SB again."
"Thanks, Paul for arranging this loop for me. Wonderful service. I really love the case and everybody keeps admiring it! I shall certainly be buying more leather items from you in the future.
"Thank you very much for the iPhone case I recently ordered. The case is a lovely bit of craftsmanship and does the job very well. Service was excellent - I ordered on Monday pm and received the case on Tuesday. And excellent value - it was the same price as the nasty plastic cases you get in the Apple shop. Well done!"
"Many thanks for sending the item so promptly. It is perfect and I am very impressed with the elegance of this wallet -photos on your website don't do it justice! I really look forward to giving it to my husband on our anniversary. Thank you again for this excellent service."
"I have received my order this morning - thank you. The quality of the good is excellent and thank you so much for the excellent service. Can be highly recommended. J Smithe
and there's more.........
"Sir, I have just received my Black Pencil Case & Red Jotter Wallet this morning, superb quality and fantastic service, many thanks. I’ll definitely be popping in again next time I’m in London. Hope your business goes from strength to strength, you deserve it. Kind regards,"
"I just wanted to write to say thank you for the excellent service and beautiful leather pencil case I have purchased. I have been scouring the market for sometime looking for a brown leather pencil case. I originally ordered the medium size, however as this was not in stock, I was offered an alternative of either the item in black or the big pencil case in brown, at no extra charge. The service was impeccable, I was kept up to date of the progress of my order and found the staff informative and patient. Thank you once again for a truly memorable experience. "
"In December I bought a spectacles case for my mother, who didn't like it. It was with a sense of dread that I went back to the shop to request a refund. My assumption was, 'this isn't John Lewis, it's a small shop that is not going to let go of any money it has taken', so though you might take it back but I'd be offered a credit note - that I didn't want because there wasn't anything in the shop I needed and that I would end up either losing or finding after it had expired. It was a most pleasant surprise when the chap gave me a refund without blinking an eye. Instead of getting out of the shop as fast as I could and in a bad temper that would last a week, I had a look around, saw a very nice woven leather handbag on the top shelf and got the style name as I had a feeling that my husband was in a Christmas present panic. Sure enough, I got the bag for Christmas. So you lost a £35 sale and gained a £150 one, which just goes to show the value of good customer service. What we are both mystified by, though, is how the bag was made. I hadn't looked at it closely enough in the shop and hadn't realised until now that it is the most astonishingly clever construction. I am sure you would sell more of them if this was pointed out to people, or on your web site."
"Thank you very much for the speedy delivery of my order of a brown compact wallet which was personalised with the initials SAOS. It arrived in good time and was beautiful when it arrived. I am sure my fiancé will love it. Thanks again and Merry Christmas!"
"I would just like to say what an amazing service you have provided. I ordered the A5 Conference Case on Thursday afternoon (yesterday)and it has arrived this morning. The case is magnificent and will make a fabulous christmas present. Thank you very much.
"The triple pen case arrived this morning and I am thrilled with it. It is actually a lot more compact "in the flesh" than it appears on your website, but for me that is a very good thing as it is easier to store in a jacket pocket or casual coat. The presentation of the item inside the miniature "plimsoll case" was a real treat and worthy of praise. Many thanks, and I will not hesitate to recommend your shop to anyone here in Lincolnshire looking for similar items of quality."
"Just to confirm as you promised the briefcase arrived the next day. Very impressive service and the briefcase is excellent. Again thanks for the service provided and I will definitely recommend my friends to shop at SageBrown."
Mr. Williams, UK
"Just to let you know I have just received my beautiful purse and am absolutely thrilled with it. My only concern is what colour to have next. Thank you so much for your help."
"The wallet has arrived safely today and it is exactly as requested. Needless to say, I am extremely pleased with it. Many thanks for all your help."
"Gloves arrived Saturday morning, and I am delighted with them. Thanks for both an excellent product, and super customer service."
"This Christmas I received a beautiful grey ostrich leather purse as a gift from my husband, which I believe you made for him. I am delighted with it! We have purchased several products from you over the past year, after initial recommendations from family members."
"Package arrived in excellent shape. I am 100% satisfied and impressed. Thank You for your help, I will shop with you again."
"I have just looked at your link to the wallet and it looks absolutely superb and I am sure I can now return my life to normality once again. It really is quite extraordinary how disruptive it has been without my beloved wallet. I shall be off to your site as soon as I get back to my home computer to order my replacement. In the meantime my sincere thanks for all your help over this - truly your service is quite exceptional in this day and age!"
"Thank you very much, I am SO relieved to be able to replace my beloved wallet without need to go through a life style change! You really have been most helpful and the cost is very acceptable."
"Hi, i bought a croc skin wallet from you in May 2007, and i wanted to give it a good run-in before contacting you with my opinion about it, and my experience in your shop. In a word- superb. Lost track of how many people comment on the wallet, a friend bought an Armani croc skin wallet just before i bought mine, and his looks cheap and tacky in comparison. Your product is vastly superior! Even the interior leather is outstanding, I managed to stain it with ink from a wet receipt, but the bright red ink came off simply by rubbing it with a wet tissue. Amazing. Would happily buy from you again. (and would certainly buy the same wallet if something happened to it.) I only like to buy something once... if you understand what I mean... and I am sure I wont need to buy another wallet. ever!"
"Many thanks, wonderful customer service, which is very rare these days."
Ms. Cole, UK
"Dear Mrs Pekdemir, Just a quick line to let you know that the jacket I ordered from you arrived safely a little over two weeks ago (apologies for the delay in writing to you). I am delighted to tell you that it fits perfectly and I am extremely pleased with the quality and finish. My only regret is that I haven't had an opportunity to wear it yet, but I shall make a point of doing so very soon. Next time my wife and I are in London we shall be sure to look into you establishment in Piccadilly but in the meantime if you have a catalogue of your products I would appreciate a copy. Many thanks and kind regards,"
"Dear Sagebrown, Very many thanks for sending the handbag. It arrived this morning (Saturday) and is everything I hoped it would be. I've no doubt we will come into your shop next time we are in London. Again, many thanks."
Mrs. Lidstone-Scott, UK
"Just arrived home and found the strap. It's perfect! Thank you very much!"
"Thanks so much for all your help. When I next buy a wallet you will be hearing from me ! I can only say that your after sales service has been excellent! Kind Regards,"
"I have received the parcel this morning and I am delighted with it, thanks again for your help which is very much appreciated. Kind regards,"
"Hi there, We visited London last year with Christmas and had a wonderfull time over there. But there is just one thing that reminds me everyday of my visit... that's the wallet I bought at your store! Still as new as a year ago! When i loose my wallet or it get's damaged i will not think twice, but to go back to London and visit SageBrown at the Princes Arcade! Just wanted to let you know, I really am satisfied with the brand you design, manufacture and sell. We could tell you were proud of the product you sell. And you should be! We wish you much luck in your future endeavors! With kind regards,"
Ralph & Judith.The Netherlands
"Thank you for delivering the bags to me. All received well."
M. Wachberg, Canada
"My new wash kit arrived today along with the wallet and your gift of a small change purse. All look elegant and beautiful, are beautifully made and exceeded my expectations. Thank you for your attention and craftsmanship. I expect to need another wash kit in approximately 50 years! But that's what you get for making such good stuff! With best wishes
M Brickman, New York