Terms and Conditions

Terms and Conditions

Product Descriptions

The SageBrown name and logo is a registered trademark in the UK and the copyrights of all SageBrown products, designs and photographs are owned by Sagebrown. Any unauthorised reproduction will be treated as a breach of copyright and action may be taken to protect our rights.

Our products are made to the very highest quality, beautifully designed and superbly executed. Leather is strong, durable and tactile, it is a natural product and like skin it breathes and stretches and cannot be completely protected from the elements. Any flaws and faults of leather are natural characteristics as are the tones and smell. Over time, our leather products will age gracefully adding character and making them distinct and unique.

We have taken a great deal of care to make sure our product information is accurate. Whilst every attempt has been made to faithfully reproduce colours and textures, variations may occur due to the natural properties of leather.

Brass Locks

The traditional brass locks we use on some briefcases and portfolios are handmade in England using traditional methods. They are not lacquered and so over time and use they may tarnish. If this happens please use some brass polish, without touching the leather, and buff with a soft cloth to shine.

Placing an Order

Once you have placed your order, we will send to you an acknowledgement providing you with an order reference and the value of your order which has been debited to your credit/debit card. This order is deemed "pending" until the payment has cleared, at which point the order will be "confirmed".

When confirmation of your order is received, this is to indicate that we have received your order. We endeavour to hold stock of all colours for all our products, but occasionally an item may be out of stock. In each case we will contact you and inform you of your choices or offer a refund.

Your item will arrive to you in a SageBrown cloth pouch or a smart presentation box. If both are required then you must contact us when placing the order.

Once the item has been despatched, you will receive an e mail stating your order has been "shipped".

If you require any information regarding your order please contact customer services below:

Tel: +44 (0)20 7287 5757 or

E-mail us

Personalisation

Sage Brown’s collection of leather gifts can be personalised with embossing. Embossing embellishes the leather by indenting initials or wording through pressure. We offer blind embossing (no colour), gold or silver in a choice of two fonts - Helvetica or Times New Roman.
Please note, that due to the textured surface of our saffiano, mock croc and ostrich leathers, small breaks may appear in the silver and gold foil stamping.
The brass locks on some of SageBrown’s briefcases can also be personalised with engraving.
Please make sure you check all spelling, grammar and punctuation as we cannot accept returns of products that have been personalised.

Please note: We use a third party to emboss our products and cannot accept returns of products that have been personalised.

Payment

All prices indicated for products available via the website are in GBP, inclusive of VAT (where applicable) at the current rates and are inclusive of delivery charges to the UK only. Payment can be made by any of the methods specified in the Checkout section of this website and payment will be debited and cleared from your account. All non EU countries will receive VAT back upon checking out.

Privacy

You can browse our site without submitting any personal information. When you purchase, we need some information to process your order. This information is collected securely, and includes your name, address, email address, and telephone number.

The information we collect from you during purchase will not be:

    • Shared with any other companies for marketing purposes
    • Used for any other purposes other than our website shopping facility.You can amend your details on-line when ordering, or by contacting us. If you want to know what information we store about you, or want that information changed or removed contact us.

Please click here for more information about our privacy policy

Cookies

We use small files called cookies to make it easier to navigate the site. They are used to store your preferences. You can choose to switch off cookies in your browser if you do not want this information stored.

Links

Our site contains links to other sites. We cannot be held responsible for the content of 3rd party sites as we have no control on their content.

Security

The security of your information is paramount. We ensure that our site transmits your information to our servers with 128 bit encryption, the standard used by banks. We use a SSL Certificate issued by GeoTrust for this purpose. You can check the certificates validity by clicking the icon below.

On the server, your account password is also encrypted so it cannot be discovered. When it comes to paying for an order, you are transferred to our payment processor, SagePay (Was PROTX)

SagePay

SagePay is the largest independent Payment Service Provider in the UK, and trusted by some of the biggest names in online shopping. They have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

Your credit card details are processed by SagePay, and never stored on our site.

General Deliveries

Orders received on Monday to Friday, before 12 noon will usually be despatched the following working day. Orders received after this time or during the weekend will be despatched up to two working days. You will normally receive your order in 5-7 business days. International orders are generally received in 7-10 business days.

If your item is not in stock, we will email you before deciding how to proceed.

All items are inclusive of VAT (at the current rate)

It is the customer's responsibility to settle any customs or tax charges that may occur.

UK Postal Methods

All UK deliveries are FREE.

For small items, we generally use Royal Mail and retain proof of postage. If Royal Mail are on strike, we recommend you select the courier option when checking out. We cannot accept responsibility for items that have not been received or for the wrong address and/or postcode supplied. For larger items, we often use a reputable courier who may require a signature upon delivery.

Please kindly ensure that there will be someone to receive larger parcels at the delivery address.
If you feel that this may be a problem, we recommend that you give us a work address.

UK Special Delivery

For more urgent items, please select the UK Special Delivery option when checking out. This will be at an additional cost depending on the aproximate weight of the item you purchase. Orders placed before 4pm are guaranteed to be recieved the next working day. If you need items sent over the weekend, please put a note into the comments section and we will do our best for your item to arrive in time. Tracking is available for items sent by Special Delivery and a signature is required on delivery.

Overseas Postal Method

For items up to 2kg we normally use Royal Mail International Signed For Airmail Packets or a reputable cargo company.

Delivery times vary according to each country but typically the aim is between 7-10 working days.

All items are insured and can be tracked until they leave the UK.

For items over 2kg we use Royal Mail Global Priority or a reputable cargo company.

Guaranteed delivery in 5-10 working days, depending on destination.

All items are insured and can be fully tracked

Non European Customers

If you are a non EU customer and live outside of the UK, you won't pay VAT on your order!

VAT will automatically be deducted from your order if shipping outside the EU at the checkout stage.

(Please note the delivery address must also be outside of the European Union to qualify)

Acceptance

Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the returns procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

Termination

SageBrown reserves the right to refuse or cancel any order at any time.This may be as a result of the goods ordered being out of stock, a problem with obtaining payment authorisation or the identification of an error within the product information including price or promotion. If for any reason there is a problem with your order we will contact you. We also reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

Returns and Exchanges

We guarantee your satisfaction. All of our products come with a 30 day no quibble return guarantee except for the festive season which ranges from 1st November until 31st January.

We are confident that you will be delighted with your new purchase but if for any reason we fail to meet your expectations you may return goods with proof of purchase and in perfect condition to the address below. Please note it is the customers responsibility to pay for the cost of returning the item(s) to us.

SageBrown
17, Princes Arcade,
Piccadilly,
London,
SW1Y 6DS
UK

If returned within 1 month of purchase we will gladly refund, exchange, or issue a credit note if the item is in the same condition as purchased with a valid receipt. If your item has been bought over the internet, then please print out your order confirmation and enclose with the returned item. Your receipt will be required for proof of purchase and any refunds will be made by original payment method minus any postage charges if applicable.

We advise customers to insure all packages when returning goods as we cannot accept responsibility for any goods returned that we do not receive. If any parcels are lost, stolen or damaged in transit when returned, it is the customer’s responsibility to claim from the relevant courier company for their loss. Payment of return postage and any overseas duty is the responsibility of the customer.

Please allow 7-10 business days for returns to be processed once they reach us and a further 5 days for any refund to appear in your account.

Returns sent back under complaint will be investigated first and dealt with accordingly.

If you change your mind and want an exchange through no fault of SageBrown then the customer is required to pay postage where applicable and return the item in an unused condition.

Please note: We use a third party to emboss our products and cannot accept returns of products that have been personalised.

If you need to reach us, please call us on +44 (0)20 7287 5757 or e-mail us

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Extended Christmas Returns Policy

We've specially extended our returns period for the Christmas season. Items dispatched by from 1 November, 2017 to 31 December, 2017 inclusive may be returned at any time before midnight on 31 January, 2018. Our returns policy will revert to the standard 30-day period for items dispatched after 31 December, 2017.

Returns and Exchanges for Non EU Customers

Please use the code RGR on any declaration form which stands for Returned Goods Relief otherwise it may get held up at customs.

If returning an item bought from us online from outside the EU it is very important that the customs declaration form is clearly marked as ‘RETURNED BRITISH GOODS’, also using the code RGR (Returned Goods Relief) on any customs declaration form. Should this procedure not be followed SageBrown will not be liable for any customs or duties charges incurred when returning goods.

SageBrown reserves the right to refuse any returned parcel that has attracted a customs charge.

SageBrown would prefer the customer not to use FedEx or UPS where ever possible.

Warranty

Briefcases, handbags, holdalls and portfolios have a two year warranty from the date of purchase and covers manufacturing or materials defect under normal conditions of use. Examples of defects are shown below:

Zip and stitching failures
Assembly defects
Handles and corners
Material failures (abnormal ageing, abnormal deterioration etc.)
Metal fittings' defects (press studs not working, locks and hinges loosening, hooks and rings breaking, etc.)

Each issue will be individually assessed and a course of action discussed and agreed with the customer. This warranty does not cover normal wear and tear. Depending on the items and the problem at hand, we will either repair or replace the item. Repairs can take up to six weeks depending on the time of year and exclude seasonal holiday periods.

We do not cover the following:

General wear and tear
Damages caused by accident
Alterations made to the original product by any third parties
Any disregard to product care instructions
General neglect through use
The natural ageing process specific to each leather or material, including patination ( in particular bridle leather)

We cannot take responsibility for any loss or inconvenience caused by the faulty item or by its repair/replacement process, nor can we supply temporary replacement items while the faulty item is with us.

Repairs can be done after the two year period but at a small cost.

Sale Items

Products reduced in the sale may have some faults or scratches on the leather surface and may be classed as "seconds". Where this is applicable we will endeavour to inform the customer first before purchase and despatch (if bought on-line).

Customers Services

In the unlikely event that you wish to contact us about any matter in respect of the goods please contact customer services on the following number (open 9.30am - 6.30pm, Monday to Saturday, Sunday 11am - 4.30pm).

Tel: +44 (0)20 7287 5757

e-mail us

Thank you for taking time to read our Terms and Conditions