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Terms and Conditions Policy
Terms & Conditions
Thank you for choosing to shop on this website
These terms and conditions (together with any other policies or documents referred to in them) apply to your use of the website and to the online purchase of the products (Products) listed on our website www.sagebrown.co.uk (our site). Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from our site. Please note, we reserve the right to amend our Terms and Conditions at any time.
www.sagebrown.co.uk is operated by SageBrown Limited (“we”, “us” or “our”). We are registered in England and Wales under company number 05373028 and have our registered office at 37, Warren Street, London UK W1T6AD. Our VAT number is GB 867 38 74 67
The SageBrown name and logo is a registered trademark in the UK and the copyrights of all SageBrown products, designs and photographs are owned by SageBrown. Most products have SageBrown Fine leather branding. Any unauthorised reproduction will be treated as a breach of copyright and action may be taken to protect our rights.
Our products are made to the very highest quality, beautifully designed and superbly executed. Any flaws and faults of leather are natural characteristics as are the tones and smell. Over time, our leather products will age gracefully adding character and making them distinct and unique.
We have taken a great deal of care to make sure our product information is accurate. Whilst every attempt has been made to faithfully reproduce colours and textures, variations may occur due to the natural properties of leather. Please allow a little colour variation for different display settings and slight small measurement differences due to manual measurements.
The traditional brass locks we use on some briefcases and portfolios are handmade in England using traditional methods. They are not lacquered and so over time and use they may tarnish. If this happens, please use some brass polish, without touching the leather, and buff with a soft cloth to shine.
Products reduced in the sale may have some faults or scratches on the leather surface and may be classed as "seconds". Where this is applicable, we will endeavour to inform the customer first before purchase and despatch (if bought on-line).
SageBrown’s collection of leather gifts can be personalised with embossing. Embossing embellishes the leather by indenting initials or wording through pressure. We offer blind embossing (no colour), gold or silver in Helvetica font.
Please note, that due to the textured surface of our saffiano, mock croc and ostrich leathers, small breaks may appear in the silver and gold foil stamping.
The brass locks on some of SageBrown’s briefcases can also be personalised with engraving.
Please make sure you check all spelling, grammar and punctuation as we cannot accept returns of products that have been personalised.
Please note: We use a third party to emboss our products and cannot accept returns of products that have been personalised.
Wallets and purses are generally presented in SageBrown boxes with delicate tissue paper and a hologram sticker that signifies quality. Small leather goods are presented in a SageBrown branded cloth pouch and larger items like handbags, briefcases, portfolios etc. are presented in cloth pouches. If purchased in store, a ribbon tied luxury cardboard carrier bag is used. We are unable to offer gift wrapping at this time. Please note that any images used to depict packaging are for promotional use and are used to promote and help sell the product.
Prefer to give an online gift card?
We offer online gift codes that act as virtual gift vouchers which your gift recipient can use against a purchase on our website. They make the perfect gift and are really easy to send. Click here to view our gift certificates.
Placing an Online Order
All orders are subject to availability. As we process your order, we will inform you by e-mail if any items are unavailable. Please note that the Products are not placed on order until you have completed the checkout process on our site.
Acceptance of Orders
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you agree to be bound unconditionally by these terms and conditions.
In order to place an order, you will be required to open an account and provide complete and accurate personal details on the order form. This will include: title, surname, first name, email address, telephone number, delivery and invoicing address.
After placing an order, you will receive an e-mail from us acknowledging receipt of your order. Please note that this email is an acknowledgment and does not mean that your order has been accepted. Your order constitutes an offer to buy a Product on these terms and conditions of sale. All orders are subject to acceptance by us and we will confirm such acceptance by sending you an e-mail informing you that the Product has been shipped (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
Price and Payment
Product prices are in GBP (£) and include VAT (where applicable) at the current rates and are inclusive of delivery charges to the UK only. If the rate of VAT changes between the date of your order and the Dispatch Confirmation, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. SageBrown cannot be held responsible for payment of any such import duties and taxes. As the recipient it is your duty to pay these charges. Please note that we have no control over these charges and cannot predict the amount. Please contact your local customs office for further information before placing your order.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Whilst we make every effort to try and ensure that all prices on our site are accurate, sometimes despite our best efforts, errors do occur. We will normally verify prices as part of our dispatch procedures. If a pricing error is found in your order, we will contact you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you choose to cancel your order, we will refund or re-credit you for any sum that has been paid by you or debited from your debit/credit card for the Products. If we are unable to contact you, we will treat the order as cancelled.
Payment can be made by any of the methods specified in the Checkout section of this website and payment will be debited and cleared from your account. All non UK countries will receive VAT back upon checking out.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, your order will be cancelled and we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of us processing your credit/debit card payment in accordance with your order.
If you require any information regarding your order please contact customer services below:
All our products are either presented in a complimentary handmade gift box or placed in a cloth dust bag. We then safely pack all your purchased items in a dispatch box or padded envelope, ready for delivery.
Your order will be delivered during normal business hours, ( Monday to Friday from 09:00-17:00, excluding bank holidays), if payment has been confirmed to the address supplied during our checkout process. Orders received on Monday to Friday, before 12 noon will usually be despatched the following working day. Orders received after this time or during the weekend will be despatched up to two working days. All deliveries are made from SageBrown Limited in the United Kingdom.
All UK deliveries are FREE and take up to 3-5 working days to receive your order.
For small items, we generally use Royal Mail and retain proof of postage. If Royal Mail are on strike, we recommend you select the courier option when checking out. We cannot accept responsibility for items that have not been received or for the wrong address and/or postcode supplied. For larger items, we often use a reputable courier who may require a signature upon delivery.
Please kindly ensure that there will be someone to receive larger parcels at the delivery address. If you feel that this may be a problem, we recommend that you give us a work address.
UK Special Delivery
For more urgent items, please select the UK Special Delivery option when checking out. This will be at an additional cost depending on the approximate weight of the item you purchase. Orders placed before 2pm are guaranteed to be received the next working day. Please note that during lockdown periods, this service is not always guaranteed although we will endeavour to do our best. If you need items sent over the weekend, please put a note into the comments section and we will do our best for your item to arrive in time. Tracking is available for items sent by Special Delivery and a signature is required on delivery.
Overseas Postal Method.
We use a reputable international courier and orders take 5-10 working days to receive.
You will receive an email once your item has been shipped with information on how to track your parcel. Please note after you receive this email you are not able to change your delivery address. We use a signed for service and therefore you are responsible for making arrangements to receive the goods. It is up to the courier as to when they will deliver your goods, therefore we cannot guarantee a specific time as to when you will receive your parcel. Please make sure someone is available at the delivery address within this time period or leave precise, detailed instructions when placing an order. For information concerning import duty and taxes outside of the United Kingdom, please see the section below.
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Risk for Damage and Ownership
The Products will be your responsibility from the time of delivery. Therefore, if the packaging is damaged at the time of delivery, please check the package in the presence of the carrier in order to verify the condition of the Products. In the event of damage, please make a note on the delivery slip and contact customer services.
Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
If you are not completely satisfied with your online purchase or the Products are not delivered in perfect condition, please return them with proof of purchase within 30 days of receipt and we will arrange for an exchange or refund, subject to availability. Unfortunately, we regret that we are unable to offer refunds on personalised Products. This policy does not affect your statutory rights. Please follow these simple steps to return your item bought online:
1. Please contact our Customer Care team by emailing email@example.com to let them know you wish to return an item. Simply quote your Order Number, product and reason for returning.
2. Please print off your order confirmation and add a note stating the reason for return and whether you want an exchange or refund. Please then enclose this inside the parcel you are returning. If your item was a gift then please let the team know when you request a return by email.
3. Please post the item with return note to the following address:
17, Princes Arcade,
If you change your mind and want an exchange through no fault of SageBrown then the customer is required to pay postage where applicable and return the item in an unused condition. When returning your item, we recommend that you use a signed-for postal service, as unfortunately SageBrown cannot be held responsible for any losses in transit. Please also ensure that returns documentation is marked as “Returning goods to sender as not suitable”. Please be advised that you will responsible for the cost of the return postage,
We will be in touch as soon as your return arrives with our team and then again to confirm that we’ve processed your refund or that your new purchase is on its way to you. Refunds will be processed within 7-10 working days via the original method of payment. We are unable to guarantee the date the refund will credit your bank account as it will depend on your bank or credit card issuer.
Returns sent back under complaint will be investigated first and dealt with accordingly.
Please note: We use a third party to emboss our products and cannot accept returns of products that have been personalised.
Returns and Exchanges for International Customers
When returning goods from outside the UK, it is very important that the customs declaration form is clearly marked as ‘RETURNED BRITISH GOODS’, also using the code RGR (Returned Goods Relief) on any customs declaration form. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.
Should this procedure not be followed SageBrown will not be liable for any customs or duties charges incurred when returning goods.
SageBrown reserves the right to refuse any returned parcel that has attracted a customs charge.
If you need to reach us, please call us on +44 (0)20 7287 5757 or e-mail us
Annual Christmas Extended Returns Policy
Like every year, we want to help you do your festive shopping in confidence, which is why we've extended our returns policy. Any item purchased between October 12th and December 24th can be returned to us for a refund up until January 31st.
Briefcases, handbags, holdalls and portfolios have a two-year warranty from the date of purchase and covers manufacturing or materials defect under normal conditions of use. Examples of defects are shown below:
Zip and stitching failures
Handles and corners
Material failures (abnormal ageing, abnormal deterioration etc.)
Metal fittings' defects (press studs not working, locks and hinges loosening, hooks and rings breaking, etc.)
Each issue will be individually assessed and a course of action discussed and agreed with the customer. This warranty does not cover normal wear and tear. Depending on the items and the problem at hand, we will either repair or replace the item. Repairs can take up to six weeks depending on the time of year and exclude seasonal holiday periods. On occasion we may charge for the cargo of the product in question, however there are no repair charges.
We do not cover the following:
General wear and tear
Damages caused by accident
Alterations made to the original product by any third parties
Any disregard to product care instructions
General neglect through use
The natural ageing process specific to each leather or material, including patination ( in particular bridle leather)
We cannot take responsibility for any loss or inconvenience caused by the faulty item or by its repair/replacement process, nor can we supply temporary replacement items while the faulty item is with us.
For any damage resulting from normal “wear and tear”, an accident, or damage that has occurred outside of our guarantee period, please contact our Customer Service team on firstname.lastname@example.org or +44 207 287 5757 who will be pleased to provide you with a quote for repair where applicable.
Please be aware that repairs may take up to twelve weeks.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lockouts or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) the acts, decrees, legislation, regulations or restrictions of any government; and
(g) pandemic or epidemic.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
www.sagebrown.co.uk is operated by SageBrown Limited (SageBrown)). For the purpose of the Data Protection Act 1998 (the Act), the data controller is SageBrown, 17, Princes Arcade, Piccadilly, London SW1Y 6DS United Kingdom. We are registered in England and Wales under company number 05373028. Our VAT number is GB 867 38 74 67.
Information we may collect from you and use made of the information
We may collect and process the information that you provide to us when completing forms on our site www.sagebrown.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. Similarly, if you contact us we may keep copies of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. You can also choose to opt-out.
When ordering products from us, we will collect details of your transactions (including credit/debit card information) and the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access may also be recorded.
There are various reasons for this. SageBrown must ensure that content from our site is presented in the most effective manner for you and for your computer. It also enables us to carry out our obligations under any contract that you and SageBrown enter.
We may use the information we collect about you to provide you via email with information, products or services that you request from us or which we feel may interest you, to notify you about changes to our service or for marketing purposes. We will not pass your details to any third parties for any purpose. If you do not wish to be contacted by us in this way, please see below for further details.
We may collect information about your computer, including where available your IP address, operating system and browser type and for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure of your information
We may disclose your personal information to any member of our group,
Third party service providers may be appointed to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of the information submitted by you. The functions or services include, for example, administering our site, delivery of marketing or other communications to you about our products, services or special events, and delivery of products requested or ordered by you, as applicable. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those functions or services.
We may also share your personal information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you. Any transfers of Personal Information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.
For information on how to opt-out of allowing us to use your Personal Information for marketing, see section below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal obligations.
Your Rights and Opting-Out
If at any time you decide that you do not or no longer wish to receive information from us which is intended to keep you up to date regarding our services or about products or services offered by us or offered by carefully selected third parties that we think might be of interest to you or for marketing purposes, you are entitled to opt-out of this process by following the unsubscribe link present in all email marketing messages that we issue or by emailing us at email@example.com with the subject line “Do not contact me”. Alternatively, you can write to us at: SageBrown, 17, Princes Arcade, Piccadilly, London SW1Y 6DS UK
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
You have the right to access information held about you at any time or to contact us to provide you with any updates or changes to your information.
The security of your information is paramount. We ensure that our site transmits your information to our servers with 128 bit encryption, the standard used by banks. We use a SSL Certificate issued by GeoTrust for this purpose. You can check the certificates validity by clicking the icon below.
On the server, your account password is also encrypted so it cannot be discovered. When it comes to paying for an order, you are transferred to our payment processor, SagePay (Was PROTX)
SagePay is the largest independent Payment Service Provider in the UK, and trusted by some of the biggest names in online shopping. They have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
Your credit card details are processed by SagePay, and never stored on our site.
If you have any questions, comments or requests concerning our Terms and Conditions, or if you would like us to update any information we have about you, please contact us by:
· Sending an email to firstname.lastname@example.org
· Calling us at on +44 (0) 20 7287 5757
· Writing to us at Customer Services, SageBrown, 17, Princes Arcade, Piccadilly, London SW1Y 6DS UK
Data Protection Act 1998
For your information (and we hope reassurance) SageBrown Limited in the United Kingdom is formally registered under the Data Protection Act above to hold and use personal data (in accordance with the provisions of the Act).
SageBrown Limited is a private company registered in England and Wales, Company No. 05373028
Registered Office: 37, Warren Street, London W1T 6AD, United Kingdom